Cancellation & Refund Policy
Perma Blend Pigments — https://permablendpigments.com/ . Because these pigments are used in skin-penetrating procedures, this policy balances your satisfaction with the hygiene and safety standards our industry requires.
Order Cancellation
Before shipment
Cancel free of charge at any time before dispatch. A full refund is issued once cancelled.
After shipment
Orders can no longer be cancelled once shipped — you may instead request a return after delivery.
How Do I Return an Item?
Any order that has been shipped, falls within a returnable category, and is within 7 days from the date of delivery, is eligible for a return request.
Eligible for Return
You may request a return if:
- You received the wrong pigment or shade
- The product is not as described on our website (non-defective)
- The product is damaged upon delivery (defective)
- The bottle's tamper-evident seal was broken or compromised on arrival
Conditions
- The request must be made within 7 days of delivery
- The item must be unused, unopened, with the manufacturer's tamper-evident seal intact
- Opened or seal-broken products are accepted only if the wrong item was sent, or it does not match its description
Conditional Returns
Returns may be accepted under specific conditions for the following reasons:
- Change of mind
- Product not as expected
- Ordered by mistake
- Wrong shade or size selected
Conditions
- Request must be submitted within 7 days of delivery
- Product must be unopened, with the original tamper-evident seal unbroken, and in its original packaging with all accessories included
- Certain product categories may not be eligible — see Non-Returnable Products below
Non-Returnable Products
Returns, exchanges, or replacements are not accepted in the following cases:
- Pigments with a broken, missing, or tampered seal (unless the wrong item was sent)
- Products that have been opened, used, or altered in any way
- Items with tampered, missing, or altered batch/lot numbers
- Custom-mixed or personalized pigment blends
- Sale, clearance, or discounted items
- Products not returned in their original condition and packaging
- Products damaged due to improper storage, misuse, or normal wear and tear
- Pigments nearing or past their expiry date at the time of the return request
- Free-of-charge (FOC) or promotional items
- International orders
Your Refund
For Delivered Products
Refunds apply to the product value only. Shipping and return fees are non-refundable for personal return reasons (change of mind, wrong shade selected, ordered by mistake, etc.).
For Undelivered Orders
A full refund is issued if the order is cancelled before shipment.
Refund Procedure & Timeline
Refunds are processed according to your original payment method.
| Payment method | Refunded as | Timeline |
|---|---|---|
| Cash on Delivery (COD) | Store credit | Within 3 days of inspection |
| Credit / Debit Card | Card refund or store credit (your choice) | Card: within 30 days · Credit: within 3 days |
| Cancelled before shipping | Store credit or card refund | Credit: within 3 days · Card: within 30 days |
Your Resolution Options
Once your return is approved, you may choose:
Exchange
Swap for a different shade or size, subject to stock availability. Processed within 1–2 working days after inspection.
Credit Note
Receive the refund as store credit, usable for future purchases. No expiry date.
Refund
Receive your amount back to your original payment method.
Self-Return Address (UAE Customers)
To avoid return shipping charges, you may send your item directly to:
Perma Blend Pigments
Latifa Tower – 1801
Sheikh Zayed Road, Trade Centre 1
Dubai, UAE
📧 Email: info@permablendpigments.com
📞 Mobile: +971 55 780 5651
📞 Office: +971 4 346 0398
🌐 Website: https://permablendpigments.com